Lifetime Warranty

What does the warranty not cover?

It will not cover wear and tear instances, such as the Device lettering and logo wearing off due to normal wear. The warranty does not cover mistreatment or misuse of the product. We reserve the right to refuse warranty replacement if such is the case. The warranty will not cover misuse , such as the device paint damaged by creams , serums or other substances.

Is the FREE limited lifetime warranty replacement really free? Do I have to pay anything?

Per the Device Lifetime Warranty, your replacement product is absolutely free. Your out of pocket expenses may include: – A shipping & handling fee of R669.99 in SA and R999.99 outside SA for the replacement product to be mailed back to you. – Shipping & Handling of Lumia Neck Device is extra R100 – Potential customs/brokerage fees for receiving the replacement product we ship to you (for international customers only).

How can I extend my warranty?

If you purchase our product at one of our selected retailers, you may want to extend your warranty. You can do so by .